ACCESSBILITY INFORMATION

 

Are Insomnia Gaming Festival Dublin and the RDS suitable for those who require additional assistance?

 

Yes! Insomnia Dublin and the RDS are committed to making sure that all of our fans have the best experience that they can, but with the nature of the event and the popularity, the floors can get busy and crowded.

It can be a noisy place and due to live stage talks, various machines, gaming units etc aswell as the cosplay and meet and greet sessions being a large part of the event it will entail standing around for long periods and while we do have Assistance bands available we ask that you please consider your individual needs when deciding whether to attend the event.

 

You can find a full list of facilities at the venue located at the bottom of the page.

 

My child/family member requires special assistance when entering the con, what can I do?

Simply speak to a member of staff at the entrance or in the queue when you arrive and upon proof (ie IAA membership card, medical note etc) we will be able to allow you entry via the short queue as opposed to the main queue at the time you have purchased the ticket for. You may be able to wait in the foyer but will not be allowed entry until your ticketed time.  

*Please note even if you are brought up early, you are still only allowed access to the event from the time which your ticket entitles.

 

Can my carer/carers get a pass?
We are afraid carers must obtain their own ticket at this moment in time. If you purchase your ticket on the door and bring valid ID and proof of your position you can avail of a 50% discount on a standard entry ticket as a carer.  Carers discounts are only available at the box office and we hold a reserve of tickets for carers. A carers ticket is a general entry only ticket and does not entitle you to photoshoots, VIP tickets etc.

 

Please do not be offended if the staff asks you a few questions or for proof listed below as we want to ensure the system is not abused.

 

  • Disability Allowance letter

  • Letter from a medical professional

  • D/deaf or blind registration

  •  IAA Autism ID card, or an associated membership card (Family Carers Ireland Card), GP letter or hospital consultant letter

 

If you do not have proof ie. IAA card or medical note, just speak to our staff and explain the situation but please respect their decision on a case by case basis. 

 

Can I bring my assistance dog / guide dog?
 
Guide Dogs and Assistance Dogs are permitted into the event. They are to be kept on a lead at all times and under control. Water is provided on request.
 
If you are bringing an assistance dog you must have the proper ID, Certification or letter from appropriate ADI certified training body to be allowed inside. Self-trained assistance dogs and pets are not permitted on site
 
Do you have quiet rooms?
Yes, we have a quiet room located on the main floor of the RDS which will be marked and will contain a number of sensory items. This room is monitored to ensure it is not abused.

 

 

Do you offer an Assistance band?

 

Yes, we can offer an Assistance pass which is an additional wristband that you can use to get help if you need it. Simply show a member of staff or volunteer that you have an assistance wristband and they will do their best to help you with specific requests if feasible. *Please note an assistance band is not an entry ticket and will not let you gain entry to the event

 

You can request an assistance pass from the box office between the hours of 9am – 1pm Saturday and Sunday of the event.

Similar to the carer pass, you may be asked for proof (Guide to providing evidence of your disability) such as

 

  • Disability Allowance letter

  • Letter from a medical professional

  • D/deaf or blind registration

  • Any other form/letter that states your inability to queue

 

 or if it’s a hidden injury just some additional questions to help us ascertain how we can help and to avoid the system being abused. Some

The sort of assistance we can provide is, for example;

 

  • – A seat in Meet and Greet Sessions queues to wait if you cannot stand in a queue

  • – Assistance by volunteers to provide an area to wait while queuing for specific games

Who is eligible for an Extra Help wristband?

 

Individuals who may have mobility, physical, vision, hearing, cognitive, psychological, invisible or other types of disabilities are all taken into consideration for extra help. We hope you can understand that we have to ensure that the right people are able to receive help at the show so we require evidence in the format of one of the below documents HERE to be shown upon entrance with your valid entry ticket.

How accessible is the venue?

 

  • For venue specific information please visit www.rds.ie